Ha! Ha! Life is so fun! There is a story behind this photo.

In this photo, Hilton’s Chief Customer Officer, is showing off a letter he received in his suite when he visited an Embassy Suites in Troy, MI. The letter was so memorable that he’s sharing it with Hilton’s General Managers gathered for a leadership conference… If you will, the letter is fun/funny/creative.

Here’s the behind the scenes story… I wrote the letter!

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