Monthly Archives: April 2016

Getting Down the Heart of the Matter

I gave two keynote speeches this week, one to a large hotel chain and the other to professionals at colleges and universities, and I’m happy to say both talks were on the topic of coming from the heart more often.

Connection, empathy, kindness, love, heart – these are the new essential “brass tacks” in business because they create loyalty, wow, delight and fulfillment.